Getting help

We're here to help workers and growers.

On this page:

Help with workplace issues
Information for visa holders
Translated resources
Other tools to help

See also:

Help with workplace issues

If you need help to sort out a workplace issue, you can:

call us on 13 13 94
tell us about it online at My account.

We can also show you practical steps on how to fix an issue at work yourself. For guidance go to Fixing a workplace problem.

Employer Advisory Service

Our Employer Advisory Service (EAS) gives eligible small businesses free tailored written advice on pay and entitlement issues.

The EAS helps small business employers make informed decisions about employee entitlements and other workplace issues, including:

entitlements under the National Employment Standards
award provisions
other pay and employee entitlements.

The service assists employers in understanding and complying with pay and entitlement obligations under awards and the Fair Work Act.

If you’re a small business employer, learn more about the service, to see if you’re eligible and find out how to access it at Employer Advisory Service – overview.

Workplace health and safety

In Australia, the law says that businesses must do all they can to make sure the work done by workers does not hurt them or make them sick. Find out more at Workplace health and safety.

You can get help about workplace health and safety issues from your state or territory regulator. This includes for issues like bullying or harassment at work and workers compensation. Learn more about work health and safety laws and get help from:

Safe Work Australia
your local workplace health and safety authority.
your local workers compensation regulator.

Ending employment

There are rules and entitlements about ending employment. This includes issues like giving notice and final pay. Go to our Ending employment page to learn what rules might apply to you.

Information for visa holders – the Assurance Protocol

An employee can’t get into trouble or have their visa cancelled for contacting us. Only the Department of Home Affairs (Home Affairs) can grant, refuse or cancel visas.

We have an arrangement with Home Affairs to support visa holders who come to us for help. Visa holders can seek our help without fear of visa cancellation, even if they’ve breached their work-related visa conditions. This arrangement is called the Assurance Protocol.

Home Affairs usually won’t cancel your visa if you have breached your visa conditions due to workplace exploitation, and:

you have sought advice or support from us and you are helping us with our inquiries
there is no other reasons to cancel your visa (for example for national security, character, health or fraud reasons)
you have committed to following your visa conditions in the future.

Learn more about the Assurance Protocol on our Visa holders and migrants page.

Visa holders can go to Visa Entitlement Verification Online (VEVO) , use the myVEVO app to check current visa details and conditions or contact the Department of Home Affairs for more help.

Translated resources

We have information and services in over 30 languages to help you understand your rights and obligations under Australian workplace laws.

You can read information and watch videos in your language on our Language help page.

Website translator

You can read the information on our website in your language. Choose your language from the menu at the top of the page to translate the information. Translation is not available for some pages.

Translating & Interpreting Service

If you need to talk to someone, you can speak to us in your own language. Call the Translating and Interpreting Service on 131 450. Tell the operator the language you speak and ask the operator to telephone us on 13 13 94.